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The Insurance Industry faces real business challenges. Each of our papers is designed to tackle a specific issue and offer detailed analysis and propose solutions based on experience and creative thinking.
Good claims experiences equal good customer retention. Today’s customers are discerning and rightfully demanding of the service they receive from their Insurer. This paper identifies what customers expect when they make a claim and what Insurers need to do to deliver and exceed these expectations.Click to access our white paper : The Future of Claims Handing
"It is no longer enough to satisfy your customers. You must delight them." Philip Kotler. This paper outlines a strategy designed to engage and delight insurance customers. The strategy has been developed from fresh thinking that is completely centred on the customer.Click to access our white paper : Strategy for Competitive Advantage